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Alex's Tree Solutions Privacy Notice

This Privacy Notice is incorporated into Our Terms of Use. All terms defined in the Terms of Use shall have the same meaning when used herein unless otherwise noted.

Effective Date: March 2025

ALEX’S TREE SOLUTIONS respects Your privacy. This Privacy Notice (“Privacy Notice”), describes what information We collect from or about You, how it is used, and what choices You may have regarding your information in connection with Our Websites, Services and Products, including those located at www.alexstreesolutions.com, and/or or any related websites, applications, services, or products, social media, or other Internet, mobile, or wireless offerings no matter how accessed that provide a link to this Privacy Notice or ALEX’S TREE SOLUTIONS’s Terms of Use. This Privacy Notice applies to any individual in the United States regardless of the individual’s state of residency, who accesses or uses ALEX’S TREE SOLUTIONS’s Website, Services or Products.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY AND IN ITS ENTIRETY BEFORE CONTINUING TO USE ALEX’S TREE SOLUTIONS’S WEBSITE, PRODUCTS OR SERVICES. BY ACCESSING AND CONTINUING TO USE ALEX’S TREE SOLUTIONS’s WEBSITE, APPLICATIONS, PRODUCTS OR SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY NOTICE (AS MAY BE MODIFIED FROM TIME TO TIME)

1. ALEX’S TREE SOLUTIONS’S COLLECTION OF INFORMATION

This Privacy Policy sets forth how ALEX’S TREE SOLUTIONS collects, uses and shares the personal information of our Clients and other Users of our Website.

2. PERSONAL INFORMATION THAT WE COLLECT

a. Types of Information:

ALEX’S TREE SOLUTIONS may collect Your personal information in connection with Your access to, use of, or submissions to the Website, Services or Products. For example, We may collect personal information about You such as:

·         Identifiers, such as Your name, nicknames or alias, mailing address, email address, telephone number, online identifier, Internet Protocol (IP) address, telephone number, etc.;

·         Your User Account information, including Your address, telephone number, email address, the unique account password that you create to access Your User Account, payment information, if applicable, etc.

·         Your interactions with the Website Services and Products, such as what portions You may be authorized to access and use, Your actions as a User, etc.;

·         Information that You share as a result of Your public or secure participation in the Website Services or Products, such as when completing Our form requests for information related to the Website Services or Products; answering questions to receive Your requested Website Services or Products; and sharing information to gain access to Website Services or Products;

·         Inferences that are drawn from any of the information above to reflect Your characteristics, predispositions, behavior, attitudes, aptitudes, and abilities for the purpose of the providing access to the Website Services and Products.

·         We may also obtain additional information about You that may or may not be directly linkable to You. Examples include, but are not limited to, aggregate information, analytics information using cookie IDs, advertising segment information, advertising IDs/cookie or device information.

b. Sources of Information:

ALEX’S TREE SOLUTIONS collects information about You from a variety of sources, including:

·         Directly from you, for example, when You access ALEX’S TREE SOLUTIONS Website, Services and Products; when You complete webforms; when you complete Your Contract; or when You submit content for publication by ALEX’S TREE SOLUTIONS, such as for blogs, social media pages, community events, etc.;

·         From third parties, for example, third party service providers that assist ALEX’S TREE SOLUTIONS to provide customer service or maintain The Website, Services and Products;

·         Indirectly from you, for example, by observing your actions on our Website, or through information we collect while providing Services or Products.;

·         Directly and indirectly from your activity on the Website, for example, through Website usage details that are collected automatically, through cookies on our website, or through your inquiries or submissions on the Website.

3. HOW WE USE THE INFORMATION WE COLLECT

ALEX’S TREE SOLUTIONS may use personal information for a variety of ALEX’S TREE SOLUTIONS’s business purposes and to the extent and manner permitted by law. We only use Your personal information if we have a proper reason for doing so, such as:

·         To fulfill or meet the reason for which the information is provided. For example, to provide You with access and use of our Website, Services and Products and the functions contained therein; to respond to Your questions or communications regarding Website, Products and Services.

·         To provide You with communications regarding any changes to ALEX’S TREE SOLUTIONS’s Terms of Use, Incorporated Notices, policies, or information on new or expanded Products, Services or updates;

·         To carry out Our obligations and enforce Our rights arising from any agreements between You and Us;

·         To publish content on the Website, under some circumstances, such as when ALEX’S TREE SOLUTIONS enables public participation forum by Users on the Website;

·         To personalize Your Website experience and to deliver content and service offerings relevant to Your interests including via email or text message (with your consent, where required by law);

·         To help maintain the safety, security, and integrity of our Website, servers, databases and other technology assets, and business on behalf of ALEX’S TREE SOLUTIONS and its Users, to investigate or prevent a violation of any individual’s rights or where ALEX’S TREE SOLUTIONS has a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the safety, rights, or property, ALEX’S TREE SOLUTIONS its Users or the public, or to prevent or respond to any illegal, fraudulent, or harmful activity;

·         For testing, research, analysis, and product development, including to develop and improve our Website, Products and Services, and Your experience with the Website, Products and Services;

·         To comply with our legal and regulatory obligations;

·         At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, or to establish, protect or exercise Our legal or other rights, to defend against a legal claim or as otherwise allowed by law or regulation

·         To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Users is among the assets transferred.

4. HOW WE SHARE INFORMATION

We do sell personal information to various third parties; provided, however, we may disclose aggregate information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or You provide as described in this Privacy Notice to: (a) Our subsidiaries and affiliates; (b) trusted partners and other third parties We use to support Our business; (c) to third parties to market their products or services to You if You have not opted out of these disclosures; and (d) fulfill any purpose for which You provide it, as well as for any other purpose disclosed by Us when You provide the information, or following Your consent.

Prior to sharing your personal information with others, ALEX’S TREE SOLUTIONS makes agreements with such outside parties to whom we are transferring data to provide for the allowable use and security of the personal information in accordance with this Privacy Notice and applicable law. If We become aware that any such outside party is using or disclosing personal information improperly, We will notify that outside party and request that it take reasonable steps to cease such disclosure or use of personal information.

Notwithstanding the foregoing, we may also disclose personal information with other parties, without Your prior consent or knowledge: (1) when we are required to by any law, regulation, legal process, subpoena, discovery request, or governmental request; (2) to enforce the terms of this Privacy Notice; (3) to resolve technical issues which may require the assistance of third parties; (4) to prevent, resolve, or investigate suspected fraudulent activity in violation of the terms of this Privacy Notice; (5) to protect Our rights, or any other user, or the general public; (6) when we undergo a change of control, including a merger, acquisition, or the purchase of substantially all of the assets of the Company, or a bankruptcy or similar legal proceeding; (7) to enable payment processors to process payment; (8) to engage third parties, such as consultants, who may help to enhance Your experience or the Services; and (9) to work with third parties, such as advertising affiliates, to allow such third parties to provide you with relevant advertisements.

ALEX’S TREE SOLUTIONS may also share information about You to third parties for ALEX’S TREE SOLUTIONS’s business purpose, such as with agents, contractors, service providers or affiliates who help Us operate the Website and provide the Services and Products, assist with ALEX’S TREE SOLUTIONS’s marketing, or conduct business on Our behalf. When We share information for a business purpose, We do so only to the extent required for Our business purpose and only as permitted by relevant law. We may also share information about You to the extent You have expressly authorized us to do so.

ALEX’S TREE SOLUTIONS may share personal information when required to do so by Federal or State enforcement officials, when state or federal law requires Us to do so (such as to comply with an inquiry from law enforcement officials), when ordered by a court or by other compulsory legal process or when We believe, in good faith, it is necessary for us to comply with our legal obligations or to investigate or prevent suspected illegal activities or fraud or harm to others.

5. COOKIES, IP ADDRESSES and OTHER TECHNOLOGY

a. Browser Cookies

“Cookies” are small pieces of information that are stored by Your browser on Your computer’s hard drive. By placing a “cookie”, the web servers operated by ALEX’S TREE SOLUTIONS and Our third-party service providers can remember and distinguish Your web browser over time. We use “cookies” for a variety of functions, such as authentication, other types of security, User logins, to enable collection of analytics information, to optimize Our Website, and to personalize and customize Your experience with the Website. As one example, cookies enable Us to remember information You gave to Us so that you don’t have to reenter it each time You visit, such as in regard to Your User account information, interactions with our Website, Services or Products, and preferences. If You do not wish to permit “cookies” to be placed by Us, You should turn off or disable cookies on Your browser or device. However, disabling cookies will also prevent the Website and some aspects of the Services or Products from being fully functional.

b. IP Addresses

ALEX’S TREE SOLUTIONS maintains internal logs for Internal Protocol (IP) addresses. An IP address is a number that is automatically assigned to Your computer each time You access the Internet. Your IP address does not contain personally identifiable information. ALEX’S TREE SOLUTIONS or its third-party service providers may collect IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site. We sometimes use IP addresses to identify the general location of Your computer based on publicly available and third-party information.

c. Other Technical Information We Collect

In addition to using browser cookies to remember Your browser, ALEX’S TREE SOLUTIONS also may use other technologies such as pixels, local shared objects (such as “Flash cookies”), and HTML5 local storage to collect information and remember your device. Some of the technical information We collect is the type of browser You use (such as Google Chrome, Internet Edge, Safari or Firefox), Your Internet protocol (“IP”) address, the name of Your Internet Service Provider (“ISP”), the version of Your operating system, the dimensions and resolution of your display, Your referrer URL (which is the URL for the website that you were viewing prior to visiting the Website), how You were directed to the Website, which specific pages You access on the Website, how long You view each page, the time and date You access our Website, and any other interaction You have with the Website Services or Products. Most, if not all this information is collected by third party service providers who assist ALEX’S TREE SOLUTIONS in the operation and maintenance of its Website and to serve its Users.

d. Your Options

Most popular Internet browser applications will allow You to configure the browser so as not to accept cookies. However, setting Your browser to reject cookies may, in certain instances, prevent You from taking full advantage of the Website and its capabilities, or cause some features of the Website to function improperly, slowly, or not at all.

As noted, the Website also uses various third-party services, such as and including Google Analytics, Meta (formerly Facebook), and Active Prospect.

We use Google Analytics, an independent web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information about Google’s policies and practices, please see Google’s privacy policy at https://www.google.com/intl/en/policies/privacy. You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on our website.

To better assess and optimize our marketing activities, we may use a tool called the “Metal Pixel” operated by Meta (formerly Facebook). Facebook is able to determine the visitors of our online offers as a target group for the presentation of advertisements (so-called “Facebook ads”). Accordingly, we use the Meta pixel to display our Facebook ads only to Facebook users who have shown an interest in our website or who have specific characteristics that we submit to Facebook. Meta pixel allows us to ensure that Facebook ads are in line with the potential interest of users. Meta pixel also allows us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our website after clicking on a Facebook ad.

The Meta pixel may be directly integrated into our website by Facebook and can store a cookie on your device. If you then log in to Facebook or visit Facebook when you are logged in, your visit to our online offer will be noted in your profile. The data collected about you is anonymous for us, i. e. it does not allow us to draw conclusions about the identity of the users. However, the data is stored and processed by Facebook so that it can be linked to the respective user profile and used by Facebook as well as for its own market research and advertising purposes. If we transfer data to Facebook for comparison purposes, it is encrypted locally in the browser and only then sent to Facebook via a secure https connection. This is done with the sole purpose of matching the data encrypted by Facebook.

For more information about Facebook’s policies and practices, please see the Facebook Data Usage Policy at: https://www.facebook.com/policy.php. For specific information and details about the Facebook pixel and how it works, visit the Facebook Help Center at: https://www.facebook.com/business/help/651294705016616.

Your use of our website implies your consent to the use of Meta Pixel. You may manage your preferences or opt out of data collection through Metal Pixel by visiting and following the instructions on how to set up user-based advertising at: https://www.facebook.com/settings?tab=ads.

We use site visit recordation technology to memorialize site visits, including technology provided by third parties, including Active Prospect’s TrustedForm, as applicable. We use TrustedForm to independently document users’ consent to be contacted. We TrustedForm to independently document users’ consent to be contacted. The TrustedForm Script is embedded on our website and collects the following information when you interact with the page(s) where the script is present: page URL, mouse movements and clicks, contact information inputted by the user, a snapshot of the page, including IP address of the user’s computer, time on the page, date and time that the TrustedForm Script was loaded, as well as the date and time of the various user interactions with the page, and HTTP headers from the user’s browser (“Data Collection Pages”). For more information about ActiveProspect’s data use and collection policies and practices, please review the ActiveProspect Privacy Policy, located at https://activeprospect.com/privacy-policy/.

6. THIRD-PARTY TRACKING

Some content or applications, including advertisements, on Our Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about You when You use Our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We are not responsible for information collected by third parties in this manner, nor for the collection or use of information by other sites to which this website is linked.

7. E-MAILS, SMS TEXTS AND MOBILE COMMUNICATIONS

You may be able to communicate with ALEX’S TREE SOLUTIONS in a variety of ways. For example, You and ALEX’S TREE SOLUTIONS may use email or SMS texts to communicate regarding User Accounts, the Website, Services and Products. For further information please see Paragraph 15 and 16 Terms of Use.

a. Emails

We may send email promotions to You. You may opt-out of receiving future email promotions as described in the paragraph describing your personal options below. You may not, however, opt-out of receiving emails concerning Your activity on the Website, or in connection with a Service or Product.

While We make reasonable efforts to protect the personal information that You share with us, it is important to note that such e-mail messages are unsecured. Please consider the information You chose to include in any email You send. Should you choose to send your information via e-mail, You do so at your own risk. We recommend that if your communication is sensitive or contains personal information, You may want to send it another way.

If You choose to correspond with Us via e-mail, We reserve the right (but not the obligation) to retain the content of Your email messages as well as Your e-mail address or other personal information, and Our responses.

b. SMS Service

We may also send service-related and promotional information using the phone number that You provided to Us when You established Your User Account. You understand that You do not have to sign up for the SMS Service to make any purchases, and your consent is not a condition of any purchase with ALEX’S TREE SOLUTIONS. Your participation in the SMS Service is completely voluntary. You may cancel the SMS Service at any time. You may opt-out of receiving future SMS Service as described in the paragraph describing Your personal options below.

You acknowledge that You are aware that SMS messages are not fully secure and could be intercepted by a third party. You acknowledge that if You share Your mobile device with others, they may be able to view Your SMS texts. It is Your responsibility to understand the risks of receiving text messages on Your mobile device.

8. PERSONAL INFORMATION PROVIDED AS PART OF USER CONTENT

On occasion and under certain circumstances, ALEX’S TREE SOLUTIONS may, in its sole discretion, offer certain Users the opportunity to submit content to the Website, such as questions about the Website, Services and Products; Your experiences with ALEX’S TREE SOLUTIONS; other communications with the ALEX’S TREE SOLUTIONS Website community. You should consider what information You chose to share in the content that You submit. If You include personal, health or sensitive information in the content that You provide to ALEX’S TREE SOLUTIONS for public postings to the Website, such information may be made available to anyone using the Website. Your contact information, including Your email address, may be included with any content that You post via the Website. ALEX’S TREE SOLUTIONS does not edit or otherwise remove such information from User content before it is posted on the Website. If You do not wish to have Your information made available in this manner, You must remove any such information from the content before posting. ALEX’S TREE SOLUTIONS is not liable for any damages caused or incurred due to information that You have made available in the foregoing manner.

9. LINKS TO OTHER WEBSITES

The Website may contain links to non-ALEX’S TREE SOLUTIONS websites. Links to other websites are provided to You for information and convenience only and do not constitute an endorsement or recommendation by ALEX’S TREE SOLUTIONS. We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of those websites or of any companies that We do not own or control. We make no representations or warranties regarding the correctness, accuracy, performance, security, privacy or quality of any content, software, service, or application found at any Linked Site. We encourage You to seek out and read the privacy policy and terms of use of each website that you visit.

10. SECURITY

ALEX’S TREE SOLUTIONS takes commercially reasonable precautions to protect the security of your personal information. However, no security measures are perfect or impenetrable, and ALEX’S TREE SOLUTIONS cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will always be secure. ALEX’S TREE SOLUTIONS is not responsible for the circumvention of any privacy settings or security measures contained on the Website by any Users or third parties.

Remember that You are the first and best defense against unauthorized access to Your information. Please do not share your ALEX’S TREE SOLUTIONS User Account Information or Password with others and take the necessary steps to assess whether Your personal information is being transmitted to its intended recipient in a reasonably secure manner.

For further information, please see Paragraph 17 of the Terms of Use.

11. YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION

a. Inquiries concerning the collection and deletion of Your personal information.

We understand that You may have certain questions about ALEX’S TREE SOLUTIONS’s access and use of information that We have collected. Under some circumstances, You may be able to opt-out of Our continued collection or use of Your personal information, and/or seek access to or deletion of personal information that We have collected about You in the past.

There are circumstances when ALEX’S TREE SOLUTIONS will not be able to comply with such requests. For example, We may deny a request if We determine, in good faith, that We should not comply because: to do so would violate or conflict with ALEX’S TREE SOLUTIONS’s legal obligations; the information is the privileged, proprietary or confidential information of ALEX’S TREE SOLUTIONS or someone other than the person making the request; the identity or authority of the person making the request cannot be confirmed; compliance with the request would compromise the privacy or legal rights of others; the burden or expense of responding would be disproportionate to the requesting individual’s privacy risk; the information is commercially necessary for Us to complete transactions or provide products or services that the User requested; or to do so would impede ALEX’S TREE SOLUTIONS’s detection, correction or prevention of any security incident, intentional or non-intentional interference with the Website, products or services.

Additionally, under some circumstances, even if You opt-out, non-personal information regarding your activities on the Website, and/or information from third-party websites for non-interest-based advertising purposes may be collected and used to determine the effectiveness of the advertisements.

If You have any questions or concerns about ALEX’S TREE SOLUTIONS’s collection or use of Your personal information, wish to opt-out of further collection of Your personal information or request deletion of personal information presently in Our possession, please contact Us using one of the methods set forth below. Upon receiving Your request, We will endeavor to respond to request in a commercially reasonable time.

Please contact us:

Email: Alexstreesolutions@outlook.com

US Mail

Alex’s Tree Solutions

920 E.25th St.

Erie, Pa 16503

Phone Number:  814-722-5778

b.Opt-out of specific phone, email, text, or marketing offers.

In accordance with Your prior experience with ALEX’S TREE SOLUTIONS, including when required by law, the permission You have given Us, We may use a variety of means, such as phone, email, or text, to communicate with You regarding ALEX’S TREE SOLUTIONS’s marketing offers and/or the marketing offers of Our partners or others that may be of interest to You.

If You do not wish to receive phone, mail, SMS text or email marketing offers, You may request that we remove your name from our internal email, direct mail, or internal telemarketing lists.

Email: Alexstreesolutions@outlook.com

US Mail

Alex’s Tree Solutions

920 E.25th St.

Erie, Pa 16503

Phone Number:  814-722-5778

If You no longer would like to receive special offer information or other promotional messages from Us, via email, You may click the link at the bottom of any email You receive from Us and follow the instructions. Your email address will be removed from Our marketing list. However, ALEX’S TREE SOLUTIONS may continue to communicate with you concerning Your User Account, Products and Services, delivery, billing, renewal and other matters. Please allow us a commercially reasonable period of time in order to satisfy your request, as some promotions may already be in process.

If you no longer would like to receive special offer information or other promotional messages from Us via SMS text the keyword STOP to the telephone number, long code, or short code that sends You our initial confirmation message to cancel. After texting STOP to the telephone number, long code, or short code that sends You Our initial confirmation message, You will receive one additional message confirming that your request has been processed. You acknowledge that Our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that ALEX’S TREE SOLUTIONS and its service providers will have no liability for failing to honor such requests. If You unsubscribe from one of our text message programs, You may continue to receive text messages from ALEX’S TREE SOLUTIONS through any other programs You have joined until You separately unsubscribe from those programs.

12. CHILDREN

The Website, Services and Products are intended for a general audience. We do not knowingly collect information about children or sell products or services to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 16. If you are under the age of 16, please do not use the Website or Services. If you are the parent or guardian of a child whose information you believe was information provided to us, please contact us at:

Email: Alextreesolutions@outlook.com

Telephone: (814) 722-5778

13. GOVERNING LAW

Unless otherwise noted, this Privacy Notice and use of the Website, or Products or Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions and shall not affect the validity of the other provisions.

14. HOW WE RESPOND TO “DO NOT TRACK” SIGNALS

ALEX’S TREE SOLUTIONS does not respond to ”Do Not Track” signals in your browser, as there is no consensus as to what “Do Not Track” means and We have no way to determine whether partners, affiliates, third party service provide, or others can or will honor a Do Not Track signal in your browser while they track your browsing activities in order to serve you content that is tailored to your interests.

15. VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES

We are headquartered in the United States. The Services are designed to provide services in the United States and are governed by the laws of the United States, and the services are directed to users in the United States. We make no representation that the Services are governed by or operated in accordance with the laws of any other foreign jurisdiction, including but not limited to, data protection laws.

If You are visiting the Website from outside of the United States of America, please be aware that your information may be transferred to, stored, or processed in the United States. By using any portion of the Website, You understand and consent to the transfer of your information to our facilities in the United States and to those third parties with whom We share it as described in this Privacy Notice.

16. CHANGES TO OUR PRIVACY POLICY

We update or change this Privacy Notice at any time and from time to time.

We reserve the right to update, change, modify, add, delete, revise, or replace any part of this Privacy Notice at any time. The most recent version of the Privacy Notice and its effective date is reflected by the version and date located at the top of this Privacy Notice. Any update or change will automatically govern Your use of the Website 30 days after it is posted on the Website, unless otherwise noted. We recommend that You regularly check the Terms of Use when visiting the Website, or ordering any Products or Services, as these Terms of Use may have changed since you last did so. Your continued use of The Website, Services or Products, after the Privacy Notice is updated will constitute Your consent and agreement to be bound by the updated terms.

 

17. QUESTIONS OR COMMENTS

If You have any questions or concerns about this Privacy Notice please contact us:

Email: Alexstreesolutions@outlook.com

US Mail

Alex’s Tree Solutions

920 E.25th St.

Erie, Pa 16503

Phone Number:  814-722-5778